Laura Tenison T/A Wonderful Escapes Privacy Policy

Name: Laura Tenison (Owner) or Emily Watkins (Bookings Manager)
Address: Wern-y-Cwm Farm, Llandewi Skirrid, Abergavenny NP7 8AW
Phone: 0791 7866993
E-mail: [email protected]

Personal data means any information that could be used to identify you in some way. We might possibly collect any of the following from you:

• name;

• date of birth;

• address;

• e-mail address;

• phone number;

• if you are a sole trader who does business with us we might collect information such as your business' VAT number (where we need to issue you with a tax invoice);

• your social media details (where you interact with us on social media such as on Facebook, Instagram or Twitter);

• any personal data you give to us in communications with you (about your bookings or work with us);

• images of you on our CCTV footage at our various premises (where relevant);

• information about your computer, how and when you visit our website and where you went next; and

• technical information about the way you access our website including your IP address, geographical location, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and device information

We collect personal data in lots of ways, including:

• straight from you: when you contact us, interact with us on social media, visit us, or book to stay or attend a session or purchase a service or produce with us directly;

• directly from a person or company who has made a booking on your behalf, to stay or attend a session or purchase a service or product;

• from third party service providers or partners: we engage with third parties to provide services to us for specific functions and in certain instances they will share personal data you provide to them with us. E.g. the following types of third parties:

• when you book to stay through travel agent or booking platform, such as VRBO or Group Accommodation or Air B&B, they will pass your information to us.

• otherwise certain information is collected by most browsers or your IP address

• through cookies: Our website will collect some data from cookies, which allow us to recognise you when you visit and use the website.

• Google Analytics: This uses cookies to collect and analyse data about use of the Services. These services collect data regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

  
  

Whist we are not currently using much of this technology, we may choose to in the future, therefore it is best to cover all bases in this policy. The reason we might use the information that you have given us is for purposes related to the day to day running of our business. From a legal perspective, there are justifications for doing this, for example:

• to ensure we reserve the right room, session of purchase for you, meet any requirements you have and to communicate with you in relation to your booking or purchase;

• to provide you with the information that you request, and communicate with you regarding your booking and reply to your communication;

• so that we can meet any dietary requirements you have (where relevant if you have ordered from our food service).

• We use your personal data in this way either because we have a contract with you, but we will ensure that your rights are protected, and we have your consent.

For marketing purposes, including to measure how effective our marketing is:

• when you have booked a stay or service or purchased a product from us, we may (very occasionally) send you marketing communications relating to our business by post or by email (or similar technology) which we think may be of interest;

• However, we have no intention of passing on your personal information to any other brands.

• We rely on your consent to contact you directly by email about our business and any events we are running where we do not have a historic relationship with you. You can revoke this consent at any time.

• If you are a sole trader who supplies us with goods and/or services we will use some personal data to ensure we are able to pay you or trade with you;

• to ensure that content on our website is presented in the best and clearest manner for you and for your device;

• to administer our website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• for our general internal business purposes, such as analysing and managing our businesses, audits, enhancing our offering including on our website, and identifying trends. For these purposes, personal data will be aggregated and looked at on a statistical basis;

• for taxation purposes such as to comply with tax laws;

• as part of our efforts to keep our website safe and secure;

• to detect or prevent fraud or other illegal activity;

• as we believe to be necessary or appropriate in each case in order to comply with laws or legal process (including laws or legal process in other countries); and

• to protect our rights or property (or the rights or property of others) and to enforce our rights and pursue available remedies (this includes the use of CCTV on some of our premises).

In some cases, we will need to use your personal data to fulfil a legal obligation (for example, if we receive a legitimate request from law enforcement agencies), and in other cases (such as the detection of fraud or ensuring the security of the site) we will rely on our legitimate interests as a business to use your data in this way. We will always ensure that your rights are protected.

We will never sell your personal data or give it to anyone else for them to use for their own purposes without making that clear to you, however, we do sometimes still share your personal data in various ways, as set out below:

(i) Sharing with organisations providing services to us: We engage various third parties to provide services to us for specific services and this will often mean that we need to share your personal data with them (it is in our legitimate interests to do so, since we may not have the capabilities to provide these services ourselves). E.g. here are a few of the third parties we work with:

• we use VRBO to help us take and manage bookings - https://www.vrbo.com/engb/lp/b/privacy-policy

• our website is hosted and administered by create.net - https://www.create.net/about/privacy-policy

• we use the website analytics provider, Google Analytics, to help us understand how our website is used (this information is aggregated and looked at on a statistical basis only). For more information about Google Analytics please read Google's analytics notice which is available here;

• We also work with numerous suppliers of holistic treatments, activities, insurance and caterers (to name a few), sometimes taking bookings from you which are passed on as a service.

In every case, we will ensure that these third parties are only allowed to use your personal data in order to provide the relevant services to us.

(i) Sharing data in connection with changes to our group structure or the ownership of our business: We are not currently part of a corporate group, however, if we sell or propose to sell our business or part of it, we may need to disclose your personal data to prospective buyers. Similarly, if our ownership structure changes, we may need to disclose your personal data to the new owners or operators of our website as part of that process.

(ii) Sharing data to comply with laws: There may be scenarios where we are subject to a legal obligation to disclose or share your personal data, such as with law enforcement agencies or public authorities to prevent or detect crime.

We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of Laura Tenison T/A Wonderful Escapes, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Laura Tenison T/A Wonderful Escapes will only request Sensitive Personal Data to safeguard a guest’s or its own interests. Examples are allergy information that we should be made aware of or identity information required for legal purposes or to prevent fraud.

Laura Tenison T/A Wonderful Escapes are not directed to children under the age of thirteen (18); although of course children accompanied by their parents, guardians or responsible adult are welcome at Laura Tenison T/A Wonderful Escapes.

A Parent of Legal Guardian must provide any Personal Data or Sensitive Personal Data to Laura Tenison T/A Wonderful Escapes if they wish Laura Tenison T/A Wonderful Escapes to deliver tailored services to their Child; for example, remembering a birthday or catering for allergies.

We will ensure that appropriate technical and organisational measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data and we have in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction.

We will only retain your personal data for as long as is necessary for the purposes described in this privacy policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised Service. By using our Site or Service, you agree to the use of cookies. You can find more information about the cookies we use and the purposes for which we use them below:

We use the following cookies:

• Strictly Necessary cookies - These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.

• Analytical / Performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. These cookies enable us, Create, to monitor the performance of your site (page loading speeds, etc) to ensure that everything is functioning correctly. This also helps us to improve the way our Site works, for example, by ensuring that Users are finding what they are looking for easily.

• Functionality cookies - These are used to recognise you when you return to our Site. This enables us to personalise our content for you. For example, greet you by name and remember your preferences within the application.

• Targeting cookies - These cookies record your visit to our Site, the pages you have visited and the links you have followed, amongst other information. We will use this information to make our Site and the advertising displayed on it (if applicable) more relevant to your interests. We may also share this information with third parties, such as Facebook through the Facebook Pixel, for this purpose. The Facebook Pixel may use cookies, web beacons and other storage technologies to collect or receive information from the website and use that information to provide measurement services and targeted ads. If you wish to do so, you can adjust your Facebook Ad settings here and opt-out of ad targeting by visiting http://www.aboutads.info/choices

The law gives you a number of rights in relation to your personal data and our use of it. You have the right: 1. to ask us not to use your personal data for direct marketing purposes; 2. to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party); 3. to ask us to correct or update any personal data which is inaccurate; 4. to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to process it; 5. to ask us to temporarily stop using your data if you don't believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it; and 6. not to be subject to decisions made solely on the basis of 'automated processing' (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.7. The right to receive your personal data which you have provided to us, in a structured, commonly used and machine-readable format and to also request us to transmit this data directly to another controller of your choice.

If you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way that we use your personal data (or any questions about this privacy policy), you can contact us by email at [email protected] or 07917866993.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 1231113

ICO website: https://www.ico.org.uk

Note: Please contact us if you have any concerns about the way we are using your data. We make every effort not to contravene any data protection laws and best practices and would hope to be able to resolve you issue.

Any changes we may make to our privacy policy in the future will be posted on this site. We may also email you with any changes if we have your email address. Please check back frequently to see any updates or changes to our privacy policy.